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Post Office Review

post office review
  • Editor Rating

  • Rated 2.5 stars
£10 to £500000
  • 50%

  • Post Office Review
  • Reviewed by:
  • Published on:
  • Last modified: January 20, 2017
  • Exchange Rates
    Editor: 48%
  • Website Friendly
    Editor: 55%
  • Customer Service
    Editor: 51%
  • Overall
    Editor: 50%

Post Office Review

UK Post Office offers more than 170 products and services which include travel money, travel cards and a Platinum credit card promising no fees on overseas purchases. Trusted and convenient, Post Office is the UK’s largest retail network and the largest financial services chain in the UK with more branches than all of the UK’s banks and building societies put together. They have focused on growing direct channels such as contact centres and online – seeking more ways to connect with more customers. Post Office has:

  • Over 370 years of service
  • More than 170 products and services
  • Over 11,500 Post Office branches nationwide run by local people
  • Over 17 million customer visits & 47 million transactions per week


There are 322 crown offices, directly managed by Post Office. The remaining branches are managed on an agency basis either by sub-postmasters or partners. Some partners include Tesco and WHSmith.

Post Office and its partners offer over 170 products under four product pillars

  • Mails & Retail
  • Financial Services
  • Government Services
  • Telephony


Products/services are available through branches, call centres and online.

post office

post office

Foreign currency

In branch: No commission is charged, nearly unlimited transfer amounts are available and can be paid for with cash, Visa or MasterCard. Post Office offers up to 80 currencies which can be ordered for pick-up two hours later. There is no minimum purchase in branch and Post Office will buy back any cash not used.

Online currency has a slightly better exchange rate than in branches and rates occasionally improve during Travel Money Flash Sales. £400 minimum is available online. A currency calculator is available to check exchange rates.

  • Click & Collect at branch or free next day delivery
  • Competitive rates and 0% commission
  • Best rates available online – the more purchased, the better the rate
  • Rates get better when spending over £500, £1,000, £1,500 or £2,000.
  • Order up to five days in advance.
  • Order before 3pm on a working day for free next working day delivery or collection from nearest branch. Saturday delivery available.


Post Office Travel Card

Advantages of carrying a travel card are the safety over bringing holiday cash abroad and the ability to stick to a budget when travelling. Post Office MasterCard can be topped up online and is convenient to collect from local Post Office.

Disadvantages of Post Office Travel card begin when loading as clients purchase currency at 9% higher than mid-market rate. Any money left on the card will eventually be refunded at 14% below market rate, the fee charged for the card. Refunding the money left isn’t done as quickly and conveniently as purchase at the local Post Office. Phoning customer service to request refunds time and refunds can be collected from branch by presenting letter which takes 15 days to process.

The Travel Money Card Plus is available in 8 currencies:


Preload with Sterling, Post Office converts them into chosen currency. Used like a debit card in shops, bars and restaurants – anywhere that accepts MasterCard.

  • Travel Money Card Plus is not linked to bank account, so it reduces risk of identity theft. If your card is lost or stolen, your money is protected too (terms and conditions apply).
  • Accepted in over 36 million locations in 210 countries around the world.
  • Balance can be checked, card topped up and recent transactions checked via website, text messaging, smartphone app or UK call centre 24 hours a day.


Fees for using Travel card at ATMs: €2/ $2.50/ AU$ 3/ CA $ 2.50

Smartphone app

Free smartphone apps can be downloaded for iOS and Android, including Travel Essentials, Travel Money Card Plus & Currency Converter. An instant currency converter for Apple Watch can also be downloaded.

Easy-to-use smartphone app allows client to manage Travel Money Card Plus from phone 24 hours a day. Features include:

  • Free to download from the Apple App Storeor Google play
  • Check balance
  • View the last 6 months’ worth of transactions
  • Find nearest ATM, anywhere in the world



Review Centre lists 303 very unhappy users of Post Office travel card. Only 9% of users would recommend using the card and most complained about very bad exchange rates and an inability to get funds leftover on card refunded. In one case two months of chasing the company down was necessary to receive £600 balance on card. Fees charged by Post Office coupled with fees for using the card at ATMs were compounded by very poor exchange rates to render the card the worst ravel card available.

Money Saving Expert Forum discussed the advantages and pitfalls of using a Post Office Travel card when a member queried users experience with the product.  Two thirds of the respondents wrote of negative to very bad experiences which brought many hidden disadvantages to light. One client had his card stolen in the US and found the criminal was easily able to bypass any security mechanisms protecting his balance. Replacing the card took 5 working days and cost him $50, as well as the funds the card wasn’t able to block even after he’d reported the card stolen. Cashing our process has been consistently described as bureaucratic, requiring a long phone call toa customers centre, a 15 day wait for a letter to be brought to PO for refund of money left on card- which is reduced by 14% below mid-market rate on the day the letter is written. One client cashed in around $400 and lost a hidden fee of £30.

Which Reviews compared the cost of using all the UK travel cards when used for purchases and ATM cash withdrawl abroad and found Post Office Travel Money Card to be the second to worst in value:

TRUSTPILOT has a Bad rating for Post Office- with 53 reviews- None specify bad currency exchange rates (as others have) but most spoke to Post Office being unable to make a go of more services than employees are properly trained to administer. Long ques and poor customer service ruined customer experiences.


Editor’s Review

Currency exchange is best left to experts- not to a short staffed local Post Office juggling 170 services, stamps and sweets. Travel money rates are clearly not competitive, even if they are slightly better than bureau de change branches at airports. Post Office Travel Money Card is nearly the worst value- bar one competitor- available in the UK. Unfortunately Post Office has been awarded a silver British Travel award- adding to the false sense of security travellers will have when relying on Post Office.

2.5 star out of 5 for Post Office currency exchange rates. A poor value at purchase and, worse value at buy back.


Awards given for service


Poor Exchange Rates
Rates not competitive
Travel Money card – poor rates